Change Management for a Successful MFA Rollout

During the Get Ready phase of your project:

• Define the benefits of MFA and the intended outcomes of implementing MFA.
• Work with your leadership and stakeholders to establish support for MFA.
• Perform a change impact assessment to understand how your users feel about MFA and to identify potential adoption barriers.
• Define how you'll measure success.
• Develop a change management strategy that leadership and stakeholders are aligned on.

During the Roll Out phase of your project:

• Create a Slack channel or Chatter group to communicate and collaborate with your users about MFA.
• Create a project schedule to cover all of the bases and keep on track.
• Launch your communication plan by running a simple campaign to let users know MFA is coming and demonstrate how it works.
• Train users so they understand how to log in when MFA goes live.
• Create onboarding materials to guide users when they register verification methods for MFA.

During the Manage phase of your project:

• Get user feedback to gauge user satisfaction.
• Monitor MFA usage patterns and metrics to watch for problems.
• Support users having problems and maintain operations. 
• Analyze your success metrics.
• Use lessons learned to iterate your change management processes for future rollout phases.