Multi-Factor Authentication for Salesforce

A simple, effective way to increase protection against unauthorized account access

Salesforce Security

As cyberattacks grow more common, passwords no longer provide sufficient safeguards against unauthorized account access. Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers. That’s why Salesforce requires MFA when accessing Salesforce products. To help your users satisfy this requirement, MFA is automatically enabled for direct logins to your products.


How MFA Works

MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession. While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.

Salesforce MFA for Direct Logins

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

  • Salesforce Authenticator Mobile App: A fast, frictionless solution that makes MFA verification easy via simple push notifications that integrate into your Salesforce login process. Use this app to increase security while driving a better user experience.
  • Third-Party Authenticator Apps: Mobile, desktop, and browser extension apps that generate time-based one-time password (TOTP) codes for MFA verification. There are many apps available, including Google AuthenticatorTM, Microsoft AuthenticatorTM, and AuthyTM.
  • Security Keys: Small physical devices that are easy to use because there’s nothing to install and no codes to enter. Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.
  • Built-In Authenticators: An authenticator service that's built into a computer or mobile device, such as Windows HelloTM, Touch ID(R), or Face ID(R). These services simplify MFA verification by eliminating the need for a separate authentication device or app.

MFA for Single Sign-On (SSO)

Do your users regularly access multiple apps during the course of their day? Your best option is to combine MFA and SSO, so you can deliver enhanced security along with a convenient, simplified login experience. 

If you've already integrated your Salesforce products with an SSO solution, ensure that MFA is enabled for all your Salesforce users. You can use your SSO provider’s MFA service. Or, for products that are built on the Salesforce Platform, you can use the free MFA functionality provided in Salesforce instead of enabling MFA at the SSO level. 

Learn More About MFA


MFA Guidance for Salesforce Partners

Looking for guidance on how you and your customers can satisfy the MFA requirement? Check out the MFA Requirement page in the Partner Community, your central place for partner-related MFA resources. A partner community login is required.