As cyberattacks grow more common, passwords no longer provide sufficient safeguards against unauthorized account access. Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers. That’s why, beginning February 1, 2022, Salesforce will require customers to use MFA in order to access Salesforce products. Use the MFA Requirement Checker to see if your implementation will satisfy this requirement.

FAQs
MFA FAQ

Learn everything there is to know about the MFA requirement, with answers to the most common questions.

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Documentation
MFA Enforcement Roadmap

Keep track of when MFA will be automatically enabled and enforced for your Salesforce products.

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How MFA Works

MFA requires a user to validate their identity with two or more forms of evidence or factors when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession. While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.

Salesforce MFA for Direct Logins

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

  • Salesforce Authenticator Mobile App: A fast, frictionless solution that makes MFA verification easy via simple push notifications that integrate into your Salesforce login process. Use this app in your MFA implementation to increase security while driving a better user experience.
  • Third-Party Authenticator Apps: Authenticate with apps that generate temporary codes based on the OATH time-based one-time password (TOTP) algorithm. There are many apps available, including Google AuthenticatorTM, Microsoft AuthenticatorTM, and AuthyTM.
  • Security Keys: These small physical devices are easy to use because there’s nothing to install and no codes to enter. Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.
  • Built-In Authenticators: Easy MFA verification using a desktop or mobile device’s built-in authenticator service, such as Windows HelloTM, Touch ID(R), or Face ID(R).
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MFA for Single Sign-On (SSO)

Do your users regularly access multiple apps during the course of their day? Your best option is to combine MFA and SSO, so you can deliver enhanced security along with a convenient, simplified login experience. 

If you've already integrated your Salesforce products with an SSO solution, ensure that MFA is enabled for all your Salesforce users. You can use your SSO provider’s MFA service. Or, for products that are built on the Salesforce Platform, you can use the free MFA functionality provided in Salesforce instead of enabling MFA at the SSO level. 

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Learn More About MFA

How MFA Works

See how MFA works and why it’s a critical piece of your defense-in-depth strategy.

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Admin Guide

Learn the recommended way to implement and roll out MFA to your users.

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MFA for Salesforce Products

Learn how to enable MFA for each of your Salesforce products.

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Report a Security Concern

As a leading software-as-a-service and platform-as-a-service provider, Salesforce is committed to setting the standard in safeguarding our environment and customers’ data. Partner with us by reporting any security concerns.

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