Multi-Factor Authentication for Salesforce

A simple, effective way to increase protection against unauthorized account access

Salesforce Security

As cyberattacks grow more common, passwords no longer provide sufficient safeguards against unauthorized account access. Multi-factor authentication (or MFA) adds an extra layer of protection against threats like phishing attacks, increasing security for your business and your customers. That’s why, effective February 1, 2022, Salesforce requires customers to use MFA when accessing Salesforce products. Use the MFA Requirement Checker to see if your implementation satisfies this requirement.

Be Ready for MFA Auto-Enablement and Enforcement

MFA Enforcement Roadmap

MFA Enforcement Roadmap

Keep track of when Salesforce will automatically enable and enforce MFA for your Salesforce products.

Notifications by Product

Notifications by Product

Review the MFA auto-enablement and enforcement email notifications that we've sent to customers.

Everything You Need to Know

Everything You Need to Know

Learn how MFA auto-enablement and enforcement works (for products built on the Salesforce Platform)


How MFA Works

MFA requires a user to validate their identity with two or more forms of evidence — or factors — when they log in. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession. While there’s a risk that a password may be compromised, it’s highly unlikely that a bad actor can also gain access to a strong verification method like a security key or authentication app.

Salesforce MFA for Direct Logins

Salesforce offers simple, innovative MFA solutions that provide a balance between strong security and user convenience. Salesforce products support several types of strong verification methods to satisfy your business and user requirements.

  • Salesforce Authenticator Mobile App: A fast, frictionless solution that makes MFA verification easy via simple push notifications that integrate into your Salesforce login process. Use this app in your MFA implementation to increase security while driving a better user experience.
  • Third-Party Authenticator Apps: Authenticate with apps that generate temporary codes based on the OATH time-based one-time password (TOTP) algorithm. There are many apps available, including Google AuthenticatorTM, Microsoft AuthenticatorTM, and AuthyTM.
  • Security Keys: These small physical devices are easy to use because there’s nothing to install and no codes to enter. Security keys are a great solution if mobile devices aren’t an option for your users. Salesforce supports USB, Lightning, and NFC keys that support the WebAuthn or U2F standards, including Yubico’s YubiKeyTM and Google’s TitanTM Security Key.
  • Built-In Authenticators: Easy MFA verification using a desktop or mobile device’s built-in authenticator service, such as Windows HelloTM, Touch ID(R), or Face ID(R).

MFA for Single Sign-On (SSO)

Do your users regularly access multiple apps during the course of their day? Your best option is to combine MFA and SSO, so you can deliver enhanced security along with a convenient, simplified login experience. 

If you've already integrated your Salesforce products with an SSO solution, ensure that MFA is enabled for all your Salesforce users. You can use your SSO provider’s MFA service. Or, for products that are built on the Salesforce Platform, you can use the free MFA functionality provided in Salesforce instead of enabling MFA at the SSO level. 

Learn More About MFA

The Total Economic Impact of MFA from Salesforce

Learn about the benefits of MFA according to the study conducted by Forrester Consulting.

MFA for Your Salesforce Products

Learn how to enable MFA and register verification methods for each of your Salesforce products.

Ask the Expert for MFA Guidance

Get assistance from Salesforce experts on everything from how to implement MFA to best practices for your rollout.

Tips for Your MFA Implementation


MFA Guidance for Salesforce Partners

Looking for guidance on how you and your customers can satisfy the MFA requirement? Check out the MFA Requirement page in the Partner Community. It's your central place for all partner-related MFA resources, including partner FAQs, discussion groups, training courses, a partner-specific rollout pack, and more. A partner community login is required.